Rasamayi Jewellery Policies and Terms
Contact Number: 897702349
Address: Road No 56, Plot No 1165, G Ram Reddy Marg, Jubilee Hills, Hyderabad, Telangana 500033
Table of Contents
1. Shipping & Handling Policy
2. Return, Refund, and Exchange Policy
3. Privacy Policy
4. Terms of Service
5. Cancellation Policy
6. Product Warranty and Maintenance
7. User Obligations
8. Loyalty Program Terms (if applicable)
9. Customer Service and Dispute Resolution
10. Disclaimer
11. Contact Information
1. Shipping & Handling Policy
Domestic Orders:
Processing Time: Orders are processed and dispatched within 48 hours, with personalized items requiring additional handling time.
Shipping Charges: Shipping charges apply. Standard shipping for Express Delivery Products typically takes 5-7 business days, though this may vary depending on the shipping address and postal code.
Tracking: Customers receive tracking information via email, SMS, and WhatsApp after the order is shipped.
Insurance-We provide optional shipping insurance for an extra cost to give you more peace of mind. This insurance covers packages that are lost, damaged, or stolen while being shipped. If you decide to get shipping insurance, please reach out to our customer support team for help with filing a claim if there are any problems with your delivery.
Accurate address-To make sure your order is delivered quickly and successfully, it's important to give correct and complete shipping details when you check out. We are not responsible for any delays or problems with delivery caused by wrong or missing addresses. If you need to change your shipping address after placing an order, please reach out to our customer support team right away for help. International Orders:
Charges: International orders are subject to additional shipping charges and destination-specific import fees.
Delivery Times: Typically 10-15 business days, with possible delays due to customs clearance.
Customs and Duties: Any customs fees, duties, or taxes are the responsibility of the customer. Packages opened for customs inspection should be checked for tampering upon receipt.
2. Return, Refund, and Exchange Policy
Return Eligibility:
Rasamayi Jewellery offers a buyback policy that allows for a maximum return of up to 50% of the jewellery's value, depending on its condition.
1. In the first year, you have the option to return the jewellery and acquire a new piece, with the exchange rate being as much as 50% lower than the original purchase price.
2. After the first year, you can return the jewelry for the silver rate of that day and purchase new jewelry
All the jewelry is handmade and has a unique design. Each piece is crafted by hand and features semi-precious stones. They may show slight irregularities or imperfections, which come from the human touch in the creation process. These handcrafted items are all one-of-a-kind, just like you and me.
Once the order is shipped it cannot be canceled.
We only accept returns or exchanges for products that are damaged during shipping. If you notice any damage or defects, please let us know on the same day you receive your order, and include a video of unpacking the package. If we confirm that the damage is our fault, we will issue a refund or credit voucher within 7 to 14 business days.
he buyback option is exclusively available for the exchange of new jewellery or ornaments; other forms of repayment are not applicable.
Returns: Product once sold cannot be returned OR exchanged. There are no refunds available either. We take utmost care while packaging the products in case of shipping through our courier partners. However, if the product gets damaged during shipping, we will replace the same product. It is subject to the recipient sending us the photo within 12 hours of delivery. Team Rasamayi will verify the damages and confirm the exchange.
Process: Initiate a return via our website or Customer Support. Returns may be processed via our reverse pick-up service where available. If we are unable to arrange a reverse pickup, we request our patrons to send us back the damaged product within 7 days through a normal courier. Please note: Products sent back without a consent from Team Rasamayi will not be considered for replacement.
Missing or Damaged Returns: All items must be returned with original packaging. Missing items or products in damaged condition may affect the final refund amount.
Custom orders: cannot be canceled, and the payment cannot be refunded or exchanged for another item.
Refund Process:
Processing Time: Refunds are initiated once the returned items pass inspection. Funds are generally credited within 7-15 business days.
Non-Refundable Fees: Initial shipping charges are non-refundable.
Exchange Policy:
Conditions: Exchanges are allowed under the same eligibility as returns. Exchange items are shipped after the initial item is received and inspected.
3. Privacy Policy
Data Collection:
Personal Data: Information collected includes name, contact details, IP address, browsing activity, and purchase details.
Usage: Data is used for order processing, improving site experience, fraud detection, and marketing. Information is shared only with trusted service providers such as Shiprocket, Delhivery, and Google.
User Rights:
Access, Correction, and Deletion: Users may request access, correction, or deletion of their personal information by contacting Customer Support.
Data Retention: Order and transaction data are retained for records unless deletion is requested.
Third-Party Sharing:
Behavioral Advertising: Personal data may be used for targeted advertisements on Google, Facebook, and other platforms. Users can opt out through their account settings on respective platforms.
4. Terms of Service
Acceptance of Terms:
By accessing Rasamayi Jewellery’s website or purchasing from us, you agree to abide by all terms, conditions, policies, and notices.
User Conduct:
Legal Compliance: Users must comply with all applicable laws and refrain from illegal activities.
Usage Restrictions: Users are prohibited from uploading malicious code, attempting data scraping, or otherwise interfering with the website’s functionality.
Product Information and Availability:
Accuracy: While we strive for accuracy in product listings, errors may occur. Orders affected by such issues may be canceled, and affected customers will be notified.
Order Refusals: We reserve the right to refuse any order based on product availability, pricing errors, or potential fraud concerns.
Jurisdiction:
Terms of Service are governed by Indian law. Any legal disputes will be resolved in the courts of Hyderabad, India.
5. Cancellation Policy
Customer-Initiated Cancellations:
Orders may be canceled prior to shipment by contacting Customer Support. Once shipped, orders can no longer be canceled but may qualify for returns under the return policy.
Rasamayi Jewellery-Initiated Cancellations:
We reserve the right to cancel orders due to product unavailability, pricing inaccuracies, or fraud concerns. In such cases, any payment made will be refunded promptly.
6. Product Warranty and Maintenance
Jewelry Warranty for Silver Jewelry:
Warranty Coverage: All silver jewelry comes with a limited warranty that covers manufacturing defects for up to 3 months from the date of purchase. This warranty does not cover damage resulting from misuse, daily wear and tear, exposure to chemicals, or accidental damage.
Exclusions: Tarnishing, minor scratches, or discoloration due to prolonged exposure to water, perfumes, or cosmetics are not covered under warranty.
Repairs and Polishing:
Repair Services: For minor repairs, polishing, or replacements (such as missing stones or damaged clasps), please contact Customer Support. Charges may apply depending on the nature of the service.
Complimentary Polishing Service: One-time complimentary polishing is available within the warranty period. Additional polish requests may incur a nominal fee.
Proof of Purchase:
To avail any warranty or maintenance services, customers must present the original purchase receipt and authenticity certificate. Services may not be provided without these documents.
7. User Obligations
Accuracy of Information:
Registration Data: Customers must provide accurate and up-to-date information while registering on the website and placing orders.
Compliance: Any misrepresentation of personal information or violation of Terms of Service may result in account suspension or termination.
Delivery Address Accuracy:
Customers are responsible for providing accurate shipping addresses. In case of delivery failures due to incorrect addresses, additional shipping fees may apply.
8. Loyalty Program Terms (if applicable)
Program Overview:
Rasamayi Jewellery offers a loyalty program to reward frequent customers with points redeemable on future purchases. Membership is free upon registration on our website.
Earning Points:
Customers earn points with every purchase. Points accrued will vary based on order value and program tier, if applicable.
Redeeming Points:
Points may be redeemed during checkout for discounts on purchases. Points have no cash value, cannot be transferred, and may expire as per program terms.
Program Changes:
Rasamayi Jewellery reserves the right to alter the loyalty program terms or terminate the program at any time.
9. Customer Service and Dispute Resolution
Customer Support:
Our Customer Support team is available for queries, order assistance, and product inquiries. Contact information is provided at the end of this document.
Dispute Resolution:
Any disputes arising from orders or website use should first be addressed through our Customer Support team. For unresolved disputes, users may seek resolution through arbitration or small claims court within Hyderabad, India.
Complaint Process:
Complaints can be filed by contactiUser Rightsng Customer Support via email or phone. We aim to resolve all complaints within 10 business days.
10. Disclaimer
"As Is" Basis: The website and all products and services provided are offered on an "as is" basis without warranties of any kind, express or implied. Rasamayi Jewellery does not warrant the accuracy or completeness of website content and is not liable for any potential losses incurred by users.
Limitation of Liability:
Rasamayi Jewellery, its affiliates, and employees are not liable for any direct, indirect, incidental, or consequential damages related to the use of our website or purchase of products.
11. Contact Information
For further assistance or inquiries regarding any of our policies, please contact us:
Email: [email protected]
Phone: +91 897702349
Address: Rasamayi Jewellery, Road No 56, Plot No 1165, G Ram Reddy Marg, Jubilee Hills, Hyderabad, Telangana 500033